At Bacchio Matteo, we are committed to processing and delivering your orders in a safe, clear, and reliable manner.
This Shipping Policy explains how order processing, shipping time, tracking, delivery, and shipping-related issues are handled.
Order Processing Time
Orders are usually processed within 1–3 business days after payment has been successfully confirmed.
Processing time may be longer during:
- Weekends or public holidays
- Promotional periods
- High order volume
- Inventory confirmation
- Payment or security review
- Unexpected logistics delays
Orders are processed only after payment is successfully authorized. If there is an issue with your payment or order information, we may contact you before shipment.
Shipping Destinations
We offer shipping to available destinations shown at checkout.
Shipping availability may vary depending on your country, region, address, selected product, and local delivery service conditions.
If we are unable to ship to your address after your order is placed, we will contact you and provide a suitable solution, such as order cancellation and refund to the original payment method.
Shipping Methods
Available shipping methods will be displayed at checkout.
Shipping options may vary depending on your location and the selected product. We work with reliable shipping carriers and logistics partners to deliver orders safely.
Estimated Delivery Time
Estimated delivery times are usually:
Standard Shipping: 15-30 business days
Express Shipping, if available: 10-15 business days
Please note that delivery times are estimates only and are not guaranteed.
Actual delivery time may be affected by:
- Carrier delays
- Weather conditions
- Public holidays
- Incorrect or incomplete shipping information
- Remote delivery areas
- Inventory availability
- Customs clearance for international orders
- Carrier service disruptions
Shipping Costs
Shipping costs are calculated based on your delivery location, order value, product size, product weight, and available shipping method.
The final shipping cost will be clearly displayed at checkout before you complete payment.
Tracking Information
Once your order has been shipped, tracking information will be sent to the email address used at checkout.
Please allow a few days for tracking information to update after shipment. Tracking updates may not appear immediately while the package is being transferred between logistics facilities.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
Bacchio Matteo is not responsible for delivery delays, failed delivery, lost packages, or additional costs caused by incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible.
If the order has not yet been shipped, we will do our best to update the address. If the order has already been shipped, we may not be able to change the delivery address.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees required by the destination country or region.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
Delayed Packages
If your package is delayed, please check the tracking information first.
If there has been no tracking update for an extended period, you may contact our customer service team. We will help review the shipment status and work with the shipping carrier where possible.
Please understand that some delays may be outside our direct control, especially those caused by carriers, weather, public holidays, customs, or local delivery operations.
Lost Packages
If your package appears to be lost in transit, please contact us with your order number and tracking information.
We will investigate the issue with the shipping carrier and provide a suitable solution based on the situation. This may include a replacement, refund, or other reasonable assistance.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible after delivery.
Please include:
- Your order number
- Clear photos of the damaged package
- Clear photos of the damaged product
- A short description of the issue
We will review the case and provide a suitable solution according to our Return & Refund Policy.
Contact Information
For shipping questions, tracking support, address updates, or delivery issues, please contact us:
Email: [email protected]
Phone: +039 3444061871