At Bacchio Matteo, we are committed to providing a safe, transparent, and secure payment experience for every customer.
This Payment Policy explains how payments are processed when you purchase home, garden, outdoor living, décor, kids, or lifestyle products from our website.
Accepted Payment Methods
Available payment methods will be displayed at checkout.
We currently accept secure online payments through supported payment methods, which may include major credit cards, debit cards, or other payment options shown during checkout.
We do not accept cash on delivery, checks, money orders, or offline payments.
Secure Payment Processing
All payments are processed through secure third-party payment providers.
Bacchio Matteo does not directly collect, store, or access your full credit card number, card security code, or complete payment credentials. Your payment information is handled securely by the payment provider during checkout.
For your protection, please do not send your card details or sensitive payment information to us by email, message, or any other unsecured communication method.
Payment Confirmation
Your order will be processed only after your payment has been successfully authorized and confirmed.
After payment is completed, you should receive an order confirmation email containing your order details. If you do not receive a confirmation email, please check your spam or junk folder first, then contact our customer support team.
Currency and Charges
All prices are displayed in the currency shown on our website at checkout.
Your bank, card issuer, or payment provider may apply currency conversion fees, international transaction fees, or other charges depending on your card type and location. These fees are charged by your bank or payment provider and are not controlled by Bacchio Matteo.
Payment Review
For security reasons, some orders may be subject to payment review before fulfillment.
We may contact you to confirm order details if:
- The billing information does not match the payment method
- The shipping address appears incomplete or inaccurate
- The transaction is flagged for security review
- Unusual or potentially unauthorized payment activity is detected
If we are unable to verify the payment or order information, we reserve the right to cancel the order and issue a refund to the original payment method.
Failed or Declined Payments
If your payment is declined, your order will not be completed.
Common reasons for declined payments may include:
- Incorrect card information
- Insufficient funds or credit limit
- Card issuer security restrictions
- International transaction restrictions
- Temporary payment network issues
Please contact your card issuer or try another valid payment method if your payment cannot be completed.
Refunds
Approved refunds will be issued to the original payment method used at checkout.
Once a refund is processed, it may take 5–10 business days for the amount to appear on your statement, depending on your bank, card issuer, or payment provider.
Payment Disputes
If you have any issue with your order, payment, delivery, return, or refund, please contact our customer service team before opening a payment dispute with your card issuer.
We are committed to resolving customer concerns fairly and quickly. Contacting us directly often allows us to provide faster assistance, including order updates, refund support, replacement arrangements, or return instructions.
Payment Support
If you have questions about payment, billing, failed transactions, refunds, or order confirmation, please contact us:
Email: [email protected]
Phone: +039 3444061871
Please include your order number and the email address used at checkout so we can assist you more efficiently.