At Bacchio Matteo, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how we protect it when you visit our website or place an order.
Information We Collect
When you visit our website, place an order, or contact our customer service team, we may collect the following information:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order information
- Customer service communication records
- Device information
- IP address
- Browser type
- Website usage data
Payment-Related Information
Payments on our website are processed through secure third-party payment providers.
Bacchio Matteo does not directly store your full credit card number, card security code, or complete payment credentials on our website. Payment information is handled by the payment provider and relevant payment networks during checkout.
For your security, please do not send payment card information to us by email or message.
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Confirm payment and prevent fraudulent transactions
- Arrange shipping and delivery
- Send order confirmations and shipping updates
- Respond to customer service requests
- Process returns, refunds, or replacements
- Improve our website, products, and services
- Protect our website from misuse, fraud, or unauthorized activity
- Comply with legal, tax, accounting, or regulatory obligations
We only use your personal information for legitimate business purposes related to operating our online retail store.
How We Share Your Information
We do not sell your personal information.
We may share necessary information with trusted service providers only when required to operate our business, including:
- Payment processors
- Shipping and delivery companies
- Website hosting and technical service providers
- Customer service tools
- Fraud prevention and security services
- Analytics service providers
- Legal, tax, or regulatory authorities when required by law
These parties only receive the information necessary to perform their services.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve your shopping experience.
Cookies may help us:
- Remember your preferences
- Keep items in your shopping cart
- Understand website traffic
- Improve website functionality
- Support security and fraud prevention
- Measure marketing performance
You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
Marketing Communications
If you choose to subscribe to our emails, we may send you updates about new arrivals, promotions, or store news.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
We will still send important order-related emails, such as order confirmations, shipping updates, and refund notifications.
Data Security
We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:
- Processing orders
- Providing customer support
- Managing returns and refunds
- Maintaining business records
- Complying with legal, tax, accounting, or fraud prevention requirements
When information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it as required.
Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain processing activities
- Opt out of marketing communications
- Request information about how your data is used
To make a privacy-related request, please contact our customer service team.
Children’s Privacy
Our website is intended for general online shopping and is not directed to children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing any personal information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functions, legal requirements, or service providers.
Any updated version will be posted on this page. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Company Name: BACCHIO MATTEO
Business Address: Via Marconi 24 , c Binasco 20082 (MI)
Email: [email protected]
Phone: +039 3444061871